/* Conversa e operação representam o mesmo momento da demonstração. */
.journey-section { --journey-ink: #0b1f3a; --journey-secondary: #3e5768; --journey-line: #b9cdd1; --journey-accent: #12666b; --journey-surface: #f5f6f2; padding-block: 80px; background: var(--journey-surface); color: var(--journey-ink); }
.journey-heading { display: grid; grid-template-columns: 1.05fr 1fr; align-items: end; gap: 64px; margin-bottom: 30px; }
.journey-heading h2 { margin: 0; font-size: clamp(28px, 3.6vw, 48px); line-height: 1.12; letter-spacing: -.035em; }
.journey-heading p { margin: 0; max-width: 58ch; font-size: 16px; line-height: 1.65; color: var(--journey-secondary); }
.journey-heading .journey-disclosure { margin-top: 12px; font-size: 13px; color: var(--journey-accent); }
.journey-section button { font: inherit; cursor: pointer; }
.journey-section :focus-visible { outline: 3px solid var(--journey-accent); outline-offset: 3px; }
.journey-guide:not([hidden]) { display: flex; align-items: center; justify-content: space-between; gap: 16px 32px; margin-bottom: 24px; }
.journey-guide p { margin: 0; max-width: 64ch; color: var(--journey-secondary); font-size: 14px; line-height: 1.6; }
.journey-guide .journey-restart { flex-shrink: 0; min-height: 44px; padding: 10px 16px; border: 1px solid var(--journey-line); border-radius: 8px; background: transparent; color: var(--journey-accent); font-size: 14px; font-weight: 750; }
.journey-guide .journey-restart:hover { background: #e0edeb; border-color: var(--journey-accent); }
.journey-control-label { display: block; margin: 0 0 10px; color: var(--journey-ink); font-size: 14px; font-weight: 750; line-height: 1.5; }
.journey-step-picker { display: none; }
.journey-step-select { width: 100%; min-height: 48px; padding: 11px 14px; border: 1px solid #98afb6; border-radius: 8px; background: #fff; color: var(--journey-ink); color-scheme: light; font: inherit; font-size: 16px; line-height: 1.5; cursor: pointer; }
.journey-scenarios { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 22px; }
.journey-scenarios button { min-height: 44px; padding: 10px 18px; color: var(--journey-ink); background: transparent; border: 1px solid var(--journey-line); border-radius: 8px; font-size: 14px; font-weight: 700; transition: background-color .18s, color .18s; }
.journey-scenarios button:hover { background: #e0edeb; }
.journey-scenarios button[aria-pressed="true"] { background: var(--journey-ink); color: #fff; border-color: var(--journey-ink); }
.journey-steps { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); list-style: none; padding: 0; margin: 0 0 16px; gap: 6px; }
.journey-steps li { margin: 0; min-width: 0; }
.journey-steps button, .journey-steps [data-journey-static] { display: flex; align-items: center; gap: 9px; width: 100%; min-height: 48px; padding: 8px 6px; border: 0; border-bottom: 2px solid var(--journey-line); border-radius: 0; background: transparent; color: var(--journey-secondary); font-size: 14px; font-weight: 650; text-align: left; white-space: nowrap; }
.journey-steps button:hover { color: var(--journey-ink); background: #e9eeeb; }
.journey-steps button[aria-current="step"] { border-bottom-color: var(--journey-accent); color: var(--journey-ink); }
.journey-step-number { display: inline-flex; justify-content: center; align-items: center; flex: 0 0 26px; width: 26px; height: 26px; border: 1px solid var(--journey-line); border-radius: 50%; font-size: 12px; font-variant-numeric: tabular-nums; }
[aria-current="step"] .journey-step-number { color: #fff; background: var(--journey-accent); border-color: var(--journey-accent); }
.journey-workspace { display: grid; grid-template-columns: 1.08fr 1fr; overflow: hidden; border: 1px solid var(--journey-line); border-radius: 16px; }
.journey-conversation { background: #fff; padding: 24px 28px 26px; min-width: 0; }
.journey-operation { background: var(--journey-ink); color: #fff; padding: 24px 30px 26px; min-width: 0; }
.journey-workspace h3 { display: flex; align-items: center; gap: 10px; margin: 0 0 20px; font-size: 15px; line-height: 1.4; font-weight: 700; letter-spacing: 0; }
.journey-workspace h3 svg { width: 21px; height: 21px; stroke: currentColor; stroke-width: 1.5; stroke-linecap: round; stroke-linejoin: round; fill: none; flex: 0 0 21px; }
.journey-messages { display: flex; flex-direction: column; align-items: flex-start; gap: 10px; min-height: 284px; }
.journey-message { max-width: 91%; padding: 10px 14px; margin: 0; color: var(--journey-ink); background: #edf3f2; border-radius: 0 12px 12px 12px; font-size: 14px; line-height: 1.5; text-wrap: pretty; }
.journey-message span { display: block; font-size: 11px; line-height: 1.3; font-weight: 750; color: var(--journey-accent); margin-bottom: 3px; }
.journey-message-customer { align-self: flex-end; background: #d8f0ed; border-radius: 12px 0 12px 12px; }
.journey-operation-title { margin: 0 0 12px; font-size: 21px; line-height: 1.3; letter-spacing: -.02em; font-weight: 650; max-width: 28ch; text-wrap: balance; }
.journey-status { display: flex; align-items: center; gap: 8px; margin: 0 0 18px; color: #83ded7; font-size: 13px; line-height: 1.4; font-weight: 700; }
.journey-status::before { content: ''; display: block; width: 7px; height: 7px; border-radius: 50%; background: currentColor; flex-shrink: 0; }
.journey-operation[data-tone="pending"] .journey-status { color: #f0d4ae; }
.journey-record { margin: 0; padding: 0; font-size: 14px; font-variant-numeric: tabular-nums; }
.journey-record > div { display: grid; grid-template-columns: 105px minmax(0, 1fr); gap: 16px; padding-block: 10px; border-top: 1px solid #385167; }
.journey-record dt { color: #b8cfdf; }
.journey-record dd { margin: 0; color: #fff; font-weight: 600; overflow-wrap: anywhere; }
.journey-outcome { color: #cee1e9; font-size: 14px; line-height: 1.6; margin: 14px 0 0; max-width: 56ch; }
.journey-footer { display: flex; align-items: start; justify-content: space-between; gap: 36px; margin-top: 22px; }
.journey-footer p { color: var(--journey-secondary); font-size: 14px; line-height: 1.6; margin: 0; max-width: 64ch; }
.journey-footer a { color: var(--journey-accent); flex-shrink: 0; font-size: 14px; max-width: 30ch; }
@media (max-width: 1000px) {
  .journey-heading { gap: 32px; }
  .journey-scenarios button { padding-inline: 8px; }
  .journey-conversation, .journey-operation { padding: 22px; }
  .journey-footer { display: block; }
  .journey-footer a { margin-top: 10px; }
  .journey-record > div { grid-template-columns: 90px minmax(0, 1fr); gap: 12px; }
}
@media (max-width: 900px) {
  .journey-steps button, .journey-steps [data-journey-static] { flex-direction: column; align-items: center; gap: 6px; padding: 8px 2px; font-size: 13px; text-align: center; }
}
@media (max-width: 700px) {
  .journey-section { padding-block: 56px; }
  .journey-heading { display: block; margin-bottom: 24px; }
  .journey-heading h2 { margin-bottom: 20px; }
  .journey-heading p { font-size: 16px; }
  .journey-guide:not([hidden]) { align-items: flex-start; flex-direction: column; gap: 12px; margin-bottom: 20px; }
  .journey-scenarios { gap: 8px; margin-bottom: 20px; }
  .journey-steps { gap: 4px; margin-bottom: 16px; }
  .journey-workspace { grid-template-columns: 1fr; }
  .journey-conversation, .journey-operation { padding: 22px 18px; }
  .journey-messages { min-height: 0; }
  .journey-message { max-width: 94%; }
  .journey-operation-title { max-width: 32ch; }
  .journey-record > div { grid-template-columns: 90px minmax(0, 1fr); }
  .journey-footer { margin-top: 20px; }
}
@media (max-width: 600px) {
  .journey-section { padding-block: 40px; }
  .journey-heading { margin-bottom: 20px; }
  .journey-heading h2 { margin-bottom: 16px; line-height: 1.15; }
  .journey-guide:not([hidden]) { gap: 8px; margin-bottom: 16px; }
  .journey-guide p { line-height: 1.5; }
  .journey-scenarios { margin-bottom: 16px; }
  .journey-scenarios button { white-space: nowrap; }
  .journey-step-picker:not([hidden]) { display: grid; gap: 8px; margin-bottom: 16px; }
  .journey-step-picker .journey-control-label { margin: 0; }
  [data-journey-ready] .journey-steps { display: none; }
  .journey-steps { display: flex; flex-wrap: wrap; gap: 8px 16px; }
  .journey-steps li { flex: 1 1 120px; }
  .journey-steps [data-journey-static] { flex-direction: row; justify-content: flex-start; font-size: 14px; }
}
@media (max-width: 380px) {
  .journey-scenarios button { padding-inline: 6px; font-size: 13px; }
}
@media (prefers-reduced-motion: reduce) { .journey-scenarios button { transition: none; } }